Frequent Questions

The travel assistance program is exclusively available to passengers, who have flown at least once with avianca.

Several sales channels are available:, avianca Travel Assistance, avianca Points of Sale, Call Center and Manage your reservation.

The program must be purchased at least 1 day before traveling.

Anyone from 0 to 85 years-old. For more information see the terms and conditions.

Fifteen days starting from your departure date with avianca for domestic destinations (cities within Colombia and/or Ecuador); For international destinations, coverage is for 90 days starting from the date of departure with avianca.

We accept all major credit cards except American Express.

Documents are sent automatically to the email you provided at the time of purchase. In the event you do not receive your documents, notify us at

Call 24 hours a day, 365 days a year to request assistance services everywhere we fly with avianca:

For destinations within Colombia: 60 1 390 5220 or 1800 0185220

For destinations within Ecuador:1800 0185220

For other international destinations: contact our lines in Mexico by phone: (+52) 55 50155047

You must purchase coverage for infants at avianca Travel Assistance.